Dalia Al-Baz, Chairperson of the Egyptian National Postal Authority, conducted an on-site inspection today of postal facilities in Qalyubia Governorate. During her visit, she toured the Qalyubia Postal Area headquarters and several other post offices to monitor the smooth operation of services.
Accompanying Al-Baz on this visit were a team of senior postal officials, including Abdo Alwan, Vice President for Postal Areas, Dr. Wissam Al-Sayed, Assistant to the Chairperson for Commercial Services, and Said Taman, Head of the Inspection and Monitoring Sector. The delegation was also joined by Gad Mohamed, President of the General Postal Workers Union, along with the local leadership team of the postal district.
Ongoing Improvements in Postal Services and Financial Offerings
In her address to the postal staff, Al-Baz reiterated the authority’s commitment to implementing comprehensive reforms to improve the efficiency and effectiveness of postal services. She emphasized that employee motivation and development are central to these reforms, with a focus on rewarding hard work and enhancing the work environment for all postal workers.
“Currently, we are reviewing the entire rewards system to ensure it motivates our workforce and fosters a fair and encouraging workplace,” Al-Baz stated. “We are also launching new financial services tailored to meet the evolving needs of our customers. These services will not only expand our client base but also enhance the overall financial performance of Egypt’s postal sector.”
The push for new financial offerings will position the Egyptian Postal Authority as a key player in the nation’s digital economy. Al-Baz pointed out that the authority is continuously working on expanding its portfolio of financial products, aiming to attract new clients and generate higher revenue streams.
Technological Advancements and Operational Efficiency
Dalia Al-Baz highlighted the ongoing transformation at the Egyptian Postal Authority will enhance the authority’s competitive edge and restore its national prominence as a leading provider of integrated and modern services.
She explained, “The Egyptian Postal Authority is currently undergoing a significant digital transformation. We are modernizing our infrastructure and improving operational efficiencies, which has led to a marked improvement in our service delivery capabilities. These advancements are essential for keeping pace with the demands of a rapidly changing market.”
Al-Baz also mentioned that the ongoing field visits play a crucial role in fostering direct communication with postal employees, hearing their feedback, and addressing any challenges they may face. She noted that these visits are part of a broader effort to align with Egypt’s digital transformation and financial inclusion goals.
The Importance of Direct Communication and Employee Engagement
In a heartfelt thank-you to the postal workers, Al-Baz emphasized that direct communication remains a cornerstone of the Egyptian Postal Authority’s strategy. She highlighted the importance of regular engagement with staff as a means of strengthening institutional loyalty and ensuring sustainable development.
“The feedback and suggestions we receive during these visits are invaluable,” Al-Baz said. “They help us to create a work environment that supports innovation and enhances overall performance. Our employees are the foundation of our success, and we remain committed to their professional growth and well-being.”
A Vision for the Future
The visit concluded with Al-Baz commending the hard work and dedication of the postal employees, stressing the importance of fostering a culture of excellence and innovation. She reiterated that the Egyptian Postal Authority’s transformation is not just about enhancing services but also about creating a sustainable, competitive, and efficient postal system that will continue to meet the needs of the Egyptian public.
Al-Baz’s tour of Qalyubia represents just one part of a larger effort by the Egyptian Postal Authority to modernize and diversify its services, offering more comprehensive solutions in line with the country’s ongoing push towards digital financial inclusion.
