In implementation of President Abdel Fattah El-Sisi’s directives to enhance the quality of public services provided to citizens, Dr. Rania Al-Mashat, Minister of Planning, Economic Development, and International Cooperation, has directed the Information Infrastructure Center to expedite the completion of Government Services Centers in Arish and Giza.
This move follows the successful launch of centers in Aswan, Alexandria, South Sinai (Sharm El-Sheikh), and Cairo (Mokattam), as part of Egypt’s continued efforts to expand digital and accessible government services nationwide.
Al-Mashat also reviewed the final preparations for the Government Services Center in Tanta, confirming that 100% of construction and outfitting work has been completed, with pilot operations set to begin soon.
Over 378,000 Transactions Completed Across Four Centers
Since their inauguration, the four existing Government Services Centers have processed more than 378,000 citizen transactions, offering streamlined, efficient access to services in modern, fully equipped facilities.
Detailed statistics include:
- Aswan: 125,415 transactions; EGP 17 million in state revenue
- Sharm El-Sheikh: 51,865 transactions; EGP 8.8 million collected
- Alexandria: 158,839 transactions; EGP 22.2 million collected
- Mokattam: 51,767 transactions; EGP 18.4 million collected
Access to Over 156 Government Services
Each center provides more than 156 public services under one roof, including:
- Civil status and notarization
- Public prosecution services
- Social solidarity
- Passports, immigration, and nationality administration
- Traffic department services
- Social insurance
- Electronic payment solutions
The model is designed to separate service providers from recipients, ensuring a transparent and efficient delivery system while reducing time, effort, and costs traditionally associated with accessing government services.
A Shift Toward Digital Governance and Citizen-Centered Service
Al-Mashat highlighted that the Government Services Centers represent a significant transformation in service delivery through modern infrastructure, automation, and integrated service windows, improving the overall experience for both citizens and employees.
She stressed the centers’ role in enabling access to multiple governmental approvals in one visit, streamlining procedures, and supporting Egypt’s digital transformation and knowledge economy goals.
The Minister reiterated the state’s commitment to expanding both fixed and mobile Government Services Centers in collaboration with national entities. This expansion supports improved service quality, enhances social inclusion, and promotes sustainability by reducing citizens’ travel between multiple agencies, which in turn helps lower carbon emissions.
“The Government Services Centers are built on a citizen-first philosophy,” said Al-Mashat. “They improve service quality, create jobs, cut state costs, and contribute to Egypt’s sustainable development objectives.”
